Most answers are below. If yours is not, send Qoob a message and a person replies.
Ordering · Your words · Delivery · Returns · Paying · Contact
Ordering
Can I change my order after I have placed it?
Message us straight away with your order number. Once a Qooboid has gone to print we cannot change the colour or the words.
Do I need an account?
No. You can check out as a guest. An account keeps every order in one place, and you can create one at the checkout or on the account page.
Your words
What can I put on the chest?
Up to three lines of eight characters, using letters, numbers, spaces and . , ! ? & ' -. The back takes the same, or nothing at all.
Will you print anything I type?
We print exactly what you type, so check the spelling. We will not print anything offensive, and we refund the order if we cannot print it.
Delivery
How long does it take?
We print to order and tell you the dispatch date when we confirm your order, then send it by tracked delivery.
Do you deliver outside the UK?
Not yet. UK addresses only for now.
Returns
Can I return a Qooboid?
A ready-made one, yes, within 14 days of delivery. One with your own words is made only for you, so it comes back only if it is faulty or not what you ordered.
Mine arrived broken.
Send us a photo with your order number and we will print you another or refund you, whichever you prefer.
Paying
Which ways can I pay?
At the checkout. If you have a promo code, enter it in the code box first and the total updates before you place the order.
Where do I put a promo code?
In the code box at the basket or the checkout. Codes apply to the whole basket.
Contact
Contact: use the form on qoob.com and quote your order number.
Branded Qooboids for a team, an event or a client start with a conversation. Talk to Qoob.